Terms & Conditions

Consultations and skin tests

• A consultation is required for all hair colouring services.
• A skin test is required at least 48 hours before all hair colour services and eye treatments. Please allow for this when booking your first appointment with us.
• Please tell us in advance about any medical conditions, allergies, pregnancy, medication or changes to your health, so we can treat you safely.
• We reserve the right to refuse any treatment we consider unsafe or unsuitable.

Age restrictions

• Hair colouring services cannot be carried out on anyone under the age of 16.
• Clients aged 16 and 17 must be accompanied by a parent or guardian for colour services.
• Ear piercing is for lobes only, for ages 8 and over.

Booking and running late

• A deposit may be required to secure certain appointments.
• If you are running late we may need to shorten your service, so that following clients are not delayed.
• The salon is closed on Wednesdays. Voicemails and online cancellations are accepted outside opening hours.
• When booking online, please make sure the details you give us are correct. We cannot be held responsible for bookings made in error, and inaccurate information may result in an appointment being cancelled.

Payment

• We do not accept cheques.
• NHS staff receive a 10% discount on production of valid identification.

Gift vouchers

• Gift vouchers are valid for 12 months from the date of purchase unless otherwise stated.

Offers and promotions

• Offers and promotions may be amended or withdrawn at any time, and are subject to management discretion.

Cancellations

We kindly ask for at least 48 hours' notice if you need to cancel or reschedule your appointment. Cancellations made with less than 48 hours' notice will incur a 50% fee and any deposits paid will be lost. If you cancel or reschedule within 24 hours of your appointment, or do not attend without letting us know, the full cost (100%) will be charged to cover the time we're unable to fill.

Read the cancellation policy in full →

Questions

If anything here is unclear, please just ask — call us on01424 444946 or emailserenityrooms@outlook.com.